Accessibility Statement for Wellbeing Suffolk NHS Talking Therapies

This accessibility statement applies to www.wellbeingsuffolk.co.uk.

This website is run by Wellbeing Suffolk NHS Talking Therapies, provided by Norfolk and Suffolk NHS Foundation Trust (NSFT).

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without content becoming difficult to read or use
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • access the website across a range of devices and screen sizes

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

The website also includes the Recite Me accessibility toolbar, which provides additional accessibility and language support options.

How accessible this website is

We know some parts of this website are not fully accessible. Specifically:

  • some images may not yet have appropriate alternative text descriptions
  • some links may not provide sufficient context when read independently by assistive technologies
  • some page headings may not follow the optimum heading structure
  • some form fields may not include all accessibility attributes required by assistive technologies
  • some website components may require improvements to their underlying HTML structure and semantics

We are actively working to address these issues.

Feedback and contact information

If you need information on this website in a different format, such as:

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille
  • translation into another language

please contact us:

Email: communications.wellbeing@nsft.nhs.uk
Telephone: 0300 123 1503

We will consider your request and respond as soon as possible.

If you find any accessibility problems not listed on this page or believe we are not meeting accessibility requirements, please contact us using the details above.

Enforcement procedure

The Equality Advisory and Support Service (EASS) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not satisfied with our response to your accessibility concerns, you can contact the Equality Advisory and Support Service (EASS):

Website: https://www.equalityadvisoryservice.com/

Technical information about this website's accessibility

Wellbeing Suffolk NHS Talking Therapies is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images without alternative text

Some images may not yet have meaningful alternative text descriptions. This may prevent screen reader users from understanding the content or purpose of an image.

This fails WCAG 2.2 Success Criterion 1.1.1 (Non-text Content).

Link purpose

Some links may not provide sufficient context when read independently of surrounding content, making it difficult for screen reader users to understand their purpose.

This fails WCAG 2.2 Success Criterion 2.4.4 (Link Purpose in Context).

Heading structure

Some pages may contain heading structures that are not fully optimised for assistive technologies.

This fails WCAG 2.2 Success Criterion 1.3.1 (Info and Relationships).

Form field identification

Some form fields may not currently include all attributes required to clearly identify their purpose to browsers and assistive technologies.

This fails WCAG 2.2 Success Criterion 1.3.5 (Identify Input Purpose).

Semantic markup

Some website components may not use the most appropriate semantic HTML markup, which can affect navigation and interpretation by assistive technologies.

This fails WCAG 2.2 Success Criterion 1.3.1 (Info and Relationships).

Our plans to improve accessibility

Following an independent accessibility audit undertaken in October 2026, we are working with our website supplier to address the remaining accessibility issues identified.

Our improvement programme includes:

  • reviewing and improving alternative text for images
  • improving link descriptions and link purpose
  • correcting heading structure issues
  • enhancing form accessibility
  • improving semantic HTML and accessibility markup across site components

We are working with our website supplier to resolve the accessibility issues identified through our independent accessibility audit. The necessary improvements are expected to be implemented during early 2027 as part of our ongoing commitment to improving the accessibility and usability of our website.

Content not within the scope of the accessibility regulations

Some PDF documents may not be fully accessible.

Where possible, we will avoid publishing information in PDF format and instead provide content through accessible web pages. Where PDFs are required, we will work to ensure they are as accessible as possible and provide alternative formats on request.

Preparation of this accessibility statement

This statement was prepared on 28 October 2026.

It was last reviewed on 28 October 2026.

The website was most recently tested in October 2026 against the WCAG 2.2 AA standard.

Testing was carried out by VerseOne using a combination of automated and manual accessibility testing methods.

The audit findings informed the accessibility improvements described within this statement.